We’re coming up to (already in?) one of the busiest periods of every year. We know you are making endless lists and plans to get organised for the Christmas season or will be soon, so we will make this as easy as possible: here are all the key dates you need from us – when we are open over the Christmas and New Year period as well as deadlines for orders from our online store.
When are you open over Christmas?
So glad you asked! Here are our opening hours over Christmas and New Year:
Christmas Eve 10:00am-6:00pm
Christmas Day CLOSED
Boxing Day 11:00am-6:00pm
27th-30th December hours as normal
New Years’ Eve 10:00am-6:00pm
New Years’ Day 12:00pm-6:00pm
What are the cut-off dates for Christmas delivery?
We strongly recommend getting your online orders in no later than:
18th December for delivery in Victoria
11th December for interstate delivery
We can’t guarantee delivery in time for Christmas if orders are placed to be posted after these dates.
Is there any way I can order after these dates?
Yes! Our online store has a ‘Click & Collect’ option, which means you can order and pay online and then collect your order in one of our lounges. Select this option at checkout, and let us know in the comments when and where you would like to collect.
How can I track my posted order?
We keep hold of a tracking number for every parcel we post. When your order is dispatched you will receive an email offering the tracking number; please respond to this email and let us know if you would like the number to track the item yourself.
For general information about delivery cost, delivery areas and estimated delivery times see our website: http://www.ganache.com.au/shipping-and-delivery.html
What about cake orders?
Cake orders are business as usual. Cakes can be ordered up to and including the 22nd December, for final pick up available before 6:00pm on Christmas Eve. Order in our online store www.ganache.com.au, visit us in person or ring us on 9804 7485 to order.
Have any other questions? Give us a call or check out our website. And have you come in to see our Christmas range yet? Follow us on Facebook for daily photos, updates and info about our creations.