FAQs

What is a ganache?

Ganache is mixture of chocolate and cream, used to make truffles, pralines, or as a filling in cakes and pastries. The texture of ganache depends on the ratio of cream to chocolate: a greater proportion of cream creates a softer ganache that is fairly liquid at room temperature, suitable for filling moulded chocolates. A greater proportion of chocolate creates a firmer ganache that can be made into enrobed chocolates


What is couverture chocolate?

The word couverture describes high quality chocolate that contains only cocoa liquor, a certain amount of extra cocoa butter; between 32% and 39%, some sugar and in the case of milk couverture; milk powder. When correctly tempered, this higher percentage of cocoa butter gives the chocolate a firmer “snap” and a creamier flavour.


Does Gânache Chocolate use Fairtrade Certified chocolate?

Currently gânache chocolate does not use Fairtrade Certified chocolate. Gânache chocolate imports its chocolate blends from some of the most reputable European chocolate companies and we are confident of their commitment to fair and sustainable cocoa production.


Does Gânache Chocolate use palm oil in its chocolates?

No, we do not use palm oil in any of our chocolates.


Does Gânache Chocolate have any gluten free products?

Most of our handmade chocolate items are gluten free; however as a precaution we state that all products may contain traces of gluten, due to the environment in which the chocolates are made.
Selected items in our Patisserie range are also gluten free.
Visit our chocolate lounges to find out which products do and do not contain gluten, or feel free to call or email us.


Does Gânache Chocolate have any sugar free products?

We have a dark chocolate and a milk chocolate bar that have been specially formulated for Diabetics and our 99% Dark chocolate bar


Does Gânache Chocolate have any dairy free products?

All dark chocolate bars are dairy free and there are some dairy free individual chocolates,
currently; Pistachio & Almond, the Liquid Liqueur Truffles, Cats Tongue and Dark Chocolate Spoon.
Most of the Delectable Delights range are dairy free and in our patisserie counter the Chocolate Raspberry Mousse is the dairy free option.


Are any of Gânache Chocolate’s products nut free, alcohol free or suitable for vegans?

Yes some products are nut free, alcohol free and suitable for vegans, however we do state that all products may contain traces of nuts because of the environment in which they are produced. Visit our chocolate lounges to find out which products do and do not contain these ingredients, or feel free to call or email us.


How should I store my chocolates?

Our praline and ganache range is best consumed within four weeks and our truffles approximately one week. The chocolates will remain fresh and best retain their delicate flavours and textures if they are kept in a dry atmosphere at a temperature range between 10 – 18 degrees. The chocolate should also be stored away from light and any strong aromas.


Can I store chocolate in the refrigerator?

We do not recommend refrigerating your chocolates, however if you have no alternative, keep chocolates in their packaging, place in an airtight container and wrap completely in plastic film before placing in the refrigerator. Remove from the refrigerator at least two hours before eating, without removing the plastic film, to allow the chocolate to slowly reach room temperature.


Why has my chocolate turned white?

Chocolate turns white when the cocoa butter within the chocolate has separated toward the surface. It is often referred to as ‘chocolate bloom’. There are several causes, most often occurring as a result of warm storage conditions. Despite its appearance, chocolate that has “bloomed” is still safe to eat.


Do Gânache Chocolate lounges take bookings?

Generally speaking, we do not take bookings. However, if you have a specific requirement, please contact us.


Are there franchising opportunities with Gânache Chocolate?

Gânache chocolate is a privately owned business, we do not offer franchising opportunities.


Does Gânache Chocolate Offer Corporate Discounts & Gifts?

Our exquisite chocolate creations make perfect corporate gifts. Say thank you, recognise a special achievement or celebrate a holiday with delicious handmade chocolates. Contact us and we can create a unique and tailored chocolate experience for you.


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