Shipping & Delivery
For VIC, TAS, NSW, ACT and SA, a flat fee of $15 for under $50 is charged. Delivery is free for orders over $50
For QLD a flat fee of $25 for under $50 is charged. Delivery costs $10 for orders over $50
For WA a flat fee of $30 for under $50 is charged. Delivery costs $15 for orders over $50
For NT a flat fee of $34 for under $50 is charged. Delivery costs $19 for orders over $50
For custom orders Ganache Chocolate Pty Ltd reserves the right to increase the cost of the shipment. This will be communicated to the customer before such a shipment takes place.
All orders will be sent out as quickly as possible and in most cases will be sent out the day following your order acceptance (Monday to Thursday), to street addresses only within Australia using an overnight express courier or Australia Post.
We strongly recommend customers nominate a business address for delivery
No deliveries are shipped on Public Holidays or weekends to ensure chocolates are not stored in hot warehouses or depots over weekend days.
Any orders received after 12pm on a Thursday will be shipped the following Monday.
Orders with a delivery address to a capital city will usually be delivered within 1 – 5 business days
If you live in regional or outlying areas, your order may take longer to be delivered.
Distance also means delivery could take up to 7 days and could compromise the quality of our product, please bear this in mind when ordering.
Please note: while we discourage our delivery suppliers leaving Gânache Chocolate parcels at your delivery address when no one is there, it is up to the discretion of Australia Post or the relevant courier company. This is unfortunately out of our control.
During peak periods such as Christmas and Easter, shipping times may vary.
Parcels will not be shipped if the temperature is above 28 degrees C in Melbourne.
Please provide us with any special instructions for delivery that may make it easier for delivery drivers to find you. Please include your name and order number in all email correspondence to us
Our Premium delivery service gives you the peace of mind that your order is insured, this shipping option does not change the speed of delivery.
If you require items to be delivered before a certain date, for example a birthday, please let us know in the comments section and we will do our very best to accommodate your request.